Throughout 2021 An exploration of collaborative ceramic and sound art practice in Britain and China Find out more →

Customer Service

Payment handling

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days.

We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you.

This does not affect any other rights you may have.

Postage 

UK 
All items will be posted using Royal Mail special delivery next working day delivery, or similar postage service.

Europe and other parts of the World
All items will be posted using a combination of Royal Mail and Royal Mail Airsure or similar for small items and DHL, FedEx or similar delivery service for larger items.

Collection
There is no charge for collection from us.
Customers can choose to collect their goods in person by mutual agreement of a convenient date and time.
Please contact us on +447803161313 or email here.

Delivery information

Goods will be despatched on completion of payment.

If you chose to have the goods delivered, we will include a delivery charge on your invoice. This includes packing, insurance in transit and delivery costs. All packaging is to a high professional standard.

Where possible we will inform you immediately of any known or expected delays.

Risk in the goods passes on collection or on delivery of the goods to the address stated in your order.

Returns policy

If for any reason you are not completely satisfied, MIAR Ceramics and Arts will gladly accept a return for refund, provided the item is returned within fourteen (14) days from the date you received delivery.

Terms and conditions

This site is owned and operated by Kay Aplin, founder of The Ceramic House. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us here.

The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Kay Aplin. Any use of this website, including copying or storing it in whole or part, other than for your own personal, non commercial use without our permission is prohibited.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Although we make every effort to ensure the accuracy of images on our website we cannot guarantee that the colours and appearance of artwork will be identical to the original.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that your equipment is protected against viruses.

Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone. You are then entitled to a refund.

Ordering errors

You are able to correct errors on your order up to the point during the ordering process at which you “confirm”.

Disclosed Agent

Kay Aplin acts as a Disclosed Agent for the artists exhibiting work in our exhibitions and for the majority of the work for sale on the gallery website. Where Kay Aplin acts as the Disclosed Agent, the customer purchases work directly from the artist with Kay Aplin acting as the intermediary providing a service to the artist. Where the gallery acts as the Disclosed Agent at no point do we own the artists work and any sales are the artists sales managed by Kay Aplin.

Payment Terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not provide the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights you may have.

Delivery charges

Delivery charges vary according to the type of goods ordered and will be quoted in the checkout section of our website. You may be requested to pay extra for delivery and it might not be possible for us to deliver to some locations.

We will arrange to deliver the goods to the address you specify in your order. It is important that this address is full and accurate.

You will become the owner of the goods you have ordered when they have been delivered to you.

Cancellation rights

You may cancel your order within fourteen days of receipt of your goods. Cancellation of a made to order item may incur charges, if such cancellation comes into effect before goods are dispatched to you.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.

Once the goods from the cancelled order have been received by us in an undamaged condition we will credit the money to your credit card account.

Cancellation by us

We reserve the right to cancel the contract between us if:

1.1 we have insufficient stock to deliver the goods you have ordered;
1.2 we do not deliver to your area; or
1.3 one or more of the goods you ordered was listed at an incorrect price due to an error in the pricing information received by us from our suppliers or delivery services.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum charged by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us by email at our contact address of the problem within 40 days of the date on which you ordered the goods.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Any import duty or taxes to a destination country outside of the UK is your responsibility to pay.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable statutory law.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time. Such changes will not affect contracts in progress on earlier conditions.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this Agreement is intended to, nor shall it, confer any rights on a third party.